The Administrative Medical Assistant is responsible for gathering vital signs of clients who come to Community Services Group (CSG) provider locations, as well as maintaining the accuracy and integrity of client information and assisting with the administrative duties of the assigned provider location. As a member of the Mental Health Treatment (MHT) team, the Administrative Medical Assistant will learn and be cognizant of the principles of Trauma Informed Care, Recovery and Resiliency, and Self-Determination in order to fulfill the duties of their role. Understanding and aligning with the reason for CSG’s existence allows for the highest level of quality care to the individuals we serve. The Administrative Medical Assistant reports directly to the Director of Outpatient Services. This position is part of our Adult and Youth Mental Health (MH) Outpatient Services in Lancaster. Schedule: Monday-Friday, day hours. Welcomes individuals and visitors by greeting them in a friendly and professional manner and answering and referring inquiries appropriately. Works directly with providers, nurses, and office support to ensure all aspects of the Telepsychiatry Program are addressed. Sets up and secures televideo equipment as needed on a daily basis. Interviews individuals to obtain medical information, vital signs, and anthropometric measurements. Provides and reviews individual education materials to enhance quality of care and improve overall health. Documents clinical information and response to educational materials in CSG’s Electronic Health Record (EHR). Maintains supplies and equipment and keeps the vital sign area and reception area neat and clean. Promotes and assists individuals with enrolling in web and mobile tools such as myStrength and the CSG Patient Portal. Optimizes individual and visitor satisfactions, as well as provider time by adhering to appointments in an accurate and timely manner and ensuring wait time is kept to CSG standards. Keeps individual appointments on schedule by notifying the provider of client’s arrival and ensuring wait time is kept to CSG standards. Ascertains individuals’ needs by anticipating clients’ concerns and answering any questions. Maintains individuals accounts by obtaining, recording, and updating demographic or health information. Ability to maintain professional and respectful interaction with individuals and co-workers. Qualifications: This position requires one of the following combinations of education and experience: Bachelor’s Degree from an accredited college or a High school diploma or equivalency and a Medical Assistant Certification from an accredited institution.
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