Job Description

Position Summary

The Communication Director is responsible for shaping and managing all internal and external communications to ensure a consistent, engaging, and values-driven brand voice. This role leads efforts to strengthen internal culture, support cross-departmental communication, and elevate the company’s visibility in the marketplace. As a key member of the leadership team, the Communication Director will align messaging with company goals and ensure transparency, clarity, and purpose in all communication channels.

Essential Duties and Responsibilities

Internal Communication

• Develop and implement company-wide communication strategies that promote clarity and employee engagement.
• Manage internal communications including executive updates, newsletters, announcements, and recognition programs.
• Partner with department leaders to ensure message alignment and support collaboration.
• Organize town halls, training communication, and leadership messaging initiatives.
• Organize and communicate responsibility matrix company wide and consistently update when needed.

External Communication & Branding

• Create and maintain a consistent voice across all external channels including press releases, website content, brochures, and social media.
• Build relationships with media outlets, industry partners, and external stakeholders.
• Collaborate with marketing and business development to enhance brand visibility and positioning.
• Draft and oversee crisis communication messaging when necessary.

Leadership & Strategy

• Establish communication goals aligned with company vision and growth objectives.
• Advise senior leadership on communication best practices.
• Serve as a cultural leader, promoting servant leadership values across the company.
• Manage or coordinate with external communication consultants or agencies as needed.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field.
• Minimum 7 years of relevant experience, with at least 3 years in a leadership or strategic communications role.
• Excellent written and verbal communication skills.
• Strong project management and organizational skills.
• Ability to distill complex topics into clear, actionable messaging.
• Proficiency in Microsoft Office and familiarity with communication tools/platforms (e.g., Mailchimp, Slack, SharePoint).

Key Competencies

• Emotional intelligence and strong interpersonal skills
• Clear, persuasive communicator
• Highly collaborative and solutions-oriented
• Strong sense of ownership and accountability
• Embodies servant leadership and company values

Work Environment

This position operates in a professional office environment and may require occasional travel to other company locations or events.

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