Job Description

CONTRACT

MUST HAVES:

• 3+ years of experience in communications, digital content management, or a related field
• CMS experience (e.g. SharePoint, Suite Studio)
• Analytics/reporting (ServiceNow, Sprinklr, email platforms)
• Tagging/content audits
• Platform updates and hygiene
• First-level troubleshooting before escalating to IT

Summary:

We’re looking for a detail-oriented and tech-savvy Communications Platforms Specialist to support both internal and external communications by managing digital tools, content platforms, and analytics. This role will play a critical part in ensuring our communication systems are up-to-date, on-brand, and delivering measurable impact across global channels.

Key Responsibilities:

• Manage and maintain internal and external content management systems (CMS), ensuring content is accurate, timely, and aligned with brand standards
• Assist system administrator within CMS platforms; govern access and workflows
• Partner with internal stakeholders to upload, tag, and update content on digital signage, intranet, and external-facing platforms
• Provide first-level support for communication tools and platforms (e.g., email tracking, social media publishing, CMS); escalate to IT as needed
• Run regular content audits and cleanup activities to maintain platform hygiene and content relevance
• Develop and share analytics reports for internal and external platforms, helping teams make data-informed decisions
• Train team members and partners on communications platforms and best practices
• Maintain consistency in branding across digital channels, including social media and external websites

Required Qualifications:

• 3+ years of experience in communications, digital content management, or a related field
• Proven experience in a large, matrixed corporate environment
• Proficient in tools such as Sprinklr, ServiceNow, SharePoint, Microsoft Suite, Suite Studio, and other CMS platforms
• Strong organizational skills
• Ability to manage multiple tasks and deadlines with a high level of accuracy
• Self-starter with a passion for learning new systems and tools
• Excellent attention to detail and commitment to brand consistency

Preferred Qualifications:

• Experience in healthcare, pharma, or regulated industries
• Familiarity with enterprise governance models and content lifecycle management
• Understanding of digital signage platforms and social media publishing workflows

Must-Haves:

• CMS experience (e.g. SharePoint, Suite Studio)
• Analytics/reporting (ServiceNow, Sprinklr, email platforms)
• Tagging/content audits
• Platform updates and hygiene
• First-level troubleshooting before escalating to IT

Nice-to-Haves:

• Experience in healthcare or regulated industries
• Familiarity with digital signage tools
• Knowledge of comms governance and standards

Job Tags

Similar Jobs