Job Description

Company Overview:

Join our dynamic team at UNO Federal Credit Union, a leading financial institution dedicated to providing exceptional service and tailored financial solutions to our valued members. We pride ourselves on fostering a community-focused environment, and we are looking for enthusiastic individuals who are passionate about helping others.

Position Summary:

As a Member Service Representative/Teller, you will be the face of our organization, providing top-notch service to our members while handling a variety of financial transactions. You will play a crucial role in fostering relationships, understanding member needs, and promoting our products and services. Your contributions will help ensure our members have a positive banking experience.

The position will require working at both the University of New Orleans and Chalmette branches based on coverage needs

Key Responsibilities:

• Greet members by phone and in person warmly and assist with their inquiries, ensuring a welcoming experience.
• Process a variety of financial transactions including deposits, withdrawals, checks, and money orders accurately and efficiently.
• Resolve member issues and concerns in a timely and professional manner, escalating when necessary.
• Promote and cross-sell additional products and services to meet member needs and organizational goals.
• Keep up to date with product knowledge, policies, and industry trends to provide accurate information to members.

Qualifications:

- High school diploma or equivalent is required.
- Previous experience in a customer service or banking role is highly desirable.
- Exceptional communication and interpersonal skills, with a strong focus on member satisfaction.
- Ability to perform basic mathematical calculations and handle cash accurately.
- Proficiency in using computer systems and financial software.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Prior cash-handling experience at a bank/credit union is preferred. 

If you are a motivated individual with a passion for providing exceptional service and fostering strong relationships, we encourage you to apply for the Member Service Representative/Teller position. Join us in making a positive impact in the New Orleans and Chalmette communities.

UNO Federal Credit Union is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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